Mojo Klinik / New patients / What Happens in My First Appointment
NEW PATIENTS
A walkthrough of your new patient consultation · Mojo Klinik · Neutral Bay Sydney
What happens in my first appointment.
How long it takes. What it costs.
What to bring. What happens in the room.
A complete walkthrough of your new patient consultation, from booking to follow-up.
AT A GLANCE
Your first appointment, at a glance.
The practical facts before you book.
Duration
60 minutes for a Mojo New Patient Appointment. 45 minutes for a Hormone Assessment or Gut Assessment.
Format
In-person at our clinic in Neutral Bay, Sydney.
Booking
All new patient appointments are booked online.
Referral
Not required. You can book directly.
Preparation
Complete the new patient questionnaire and send any relevant documents to reception 3 days before your appointment.
Deposit
Card details secured at booking. Fees apply for cancellations within 48 hours.
Medicare rebate
Available for in-person initial consultations (except Heavy Metal Initial Appointment, where Medicare may apply).
PRICING SNAPSHOT
Pricing, in 30 seconds.
Quick reference for the most common appointments. For full pricing including existing-patient appointments and paperwork, see the Consultation Fees page.
APPOINTMENT
DURATION
IN-PERSON
ZOOM
Mojo New Patient with Dr Mackey
1 hr
$490
$510
Mojo New Patient with Dr Varipatis
1 hr
$480
$500
Hormone Assessment with Dr Mackey
45 min
$390
$410
Gut Assessment with Dr Mackey
45 min
$390
$410
Heavy Metal Initial with Dr Mackey
1 hr
$650
$650
Heavy Metal Initial with Dr Varipatis
1 hr
$500
$500
IV Therapy Initial with Dr Varipatis
30 min
$240
$260
For full pricing including existing-patient appointments, see Consultation Fees.
PREP CHECKLIST
What to bring.
Everything below, including your completed new patient questionnaire, must be sent to reception a minimum of 3 days before your appointment. This gives your doctor time to review your history and prepare. Items received less than 3 days before your appointment may not be reviewed in time.
01
Completed questionnaire including current medications and supplements with doses, and a note of your main concerns
02
Recent blood tests, medical reports, hospital paperwork, specialist letters — even tests reported as normal
03
Previous imaging
04
Any prior functional or specialist testing
THE FLOW
In the room and after.
What the appointment itself looks like, and what happens once you leave.
DURING THE APPOINTMENT
A comprehensive history and clinical review covering symptoms, medical and surgical history, family history, medications and supplements, lifestyle (sleep, stress, diet, exercise, work), hormonal and menstrual history where relevant, and a focused physical examination where relevant. You leave with a clear testing plan, practical recommendations to start now, and a scheduled follow-up to design your treatment plan.
AFTER THE APPOINTMENT
Testing is ordered through preferred functional labs — some at home, some need a blood draw. Most results return in 7 to 14 days. Follow-up consultation when your treatment plan is built (15 to 60 minutes depending on complexity). Most patients see us several times in the first 6 to 12 months. Telehealth available for existing patients.
You will not leave with a complete diagnosis on day one. That is by design. The first appointment maps the picture and orders the testing. The treatment plan is built at follow-up, once the testing has come back.
Questions we hear often.
Do I need a GP referral?
No. Book directly. We work alongside your GP, not in place of them, and we can write to your GP with our findings and recommendations where useful.
Do you bulk bill?
No. Mojo Klinik is private billing. Medicare rebates apply for eligible in-person initial consultations.
What about telehealth and Medicare rebates?
Telehealth (Zoom) is available Australia-wide for all appointment types. For your first appointment, in-person at our Neutral Bay clinic is strongly recommended. A first telehealth appointment is not eligible for a Medicare rebate, and some clinical options may not be available. Once seen in person, you remain telehealth-eligible for follow-ups for the next 12 months.
What is the cancellation policy?
48 hours notice is required. Cancellations or reschedules within 48 hours of the appointment time are charged the full consultation fee.
How do I book?
All new patient appointments are booked online via our online booking system. Reception cannot take new patient bookings by phone but can be reached on 02 9133 8500 for general enquiries.
AN INVITATION
Ready to Start?
Book your first appointment online, or call reception for general enquiries on 02 9133 8500.
WHERE
Suite 11, 40 Yeo Street
Neutral Bay NSW 2089
HOURS
Mon – Fri 8:30am – 5:00pm
Selected Saturdays by arrangement